Refund & Dispute Policy
Last updated: April 2026
1. Platform Role
WedoCOD is a SaaS platform operated by 33SKAMAL LLC. We provide operational tools for eCommerce sellers. WedoCOD does NOT process end-customer payments and does NOT issue refunds to end customers.
2. Refund Responsibility
All refunds related to products are the sole responsibility of the seller. Customers must contact the seller directly for any refund requests, returns, exchanges, or complaints about product quality.
3. When Refunds May Apply
- The product received is defective, damaged, or not as described — contact the seller.
- The order was not delivered — contact the seller who will coordinate with the delivery partner.
- The customer changed their mind — seller-specific return policies apply.
4. Subscription Refunds
WedoCOD subscription payments are processed through Stripe. Subscription refunds are handled on a case-by-case basis. If you believe you were charged in error, contact us at [email protected] within 14 days of the charge. Refunds for annual subscriptions are prorated based on unused months.
5. Dispute Resolution
- For product disputes: Contact the seller directly. WedoCOD can assist in facilitating communication but is not a party to the transaction.
- For subscription disputes: Contact us at [email protected] and we will respond within 5 business days.
- For delivery disputes: The seller must coordinate with the assigned delivery partner.
6. WedoCOD Liability
WedoCOD is not liable for product defects, delivery failures, or customer dissatisfaction. Our platform provides tools and workflows — the seller and delivery partners are responsible for the product and its delivery respectively.
7. Contact
For subscription-related refund inquiries: [email protected]. For product-related refunds: contact the seller directly.